Privacy Policy

Last Updated: January 16, 2026

FH Patient Connect ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information
• Account credentials
• Health information and medical records
• Appointment and scheduling information
• Communication preferences

Automatically Collected Information

When you use our application, we may automatically collect certain information, including:

• Device information (model, operating system, unique device identifiers)
• Usage data and application diagnostics
• Log data and error reports
• IP address and general location information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our application
• Facilitate patient-provider communication
• Manage appointments and health records
• Improve and personalize your experience
• Send you notifications and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Healthcare Providers: With your healthcare providers to facilitate medical care
• Service Providers: With trusted third-party service providers who assist us in operating our application
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Objection to processing
• Data portability
• Withdrawal of consent

7. Children's Privacy

Our application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Third-Party Links

Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. HIPAA Compliance

If applicable, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and implement appropriate safeguards to protect your protected health information (PHI).